Work satisfaction, work satisfaction and work satisfaction
The magical formula behind our receptionists’ cheerful voices is, that they love their job. Simply because they every day – with the help of our sense of quality and incorporated quality procedures – get the opportunity to do their best with every single customer.
And because we go so well together, that the positive and professional atmosphere in our offices actually makes it fun to go to work. Fun to service our customers’ customers and make them happy.
It can be heard on our voices.
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Procedure
We have incorporated quality procedures for, how we service our customers’ customers, and make sure that they get a fantastic experience every time.
TopCall Training School
All of our receptionists participate in our specially designed training program, within our professional telephone answering and customer service.
Recruitment process
We follow a streamlined recruitment process, which helps us spot the right customer service attitude, among our many applicants.
Workplace
Our focus on quality and positive attitude about life makes Topcall an amazing workplace, where we love our job, and fit together nicely.
Top trained receptionist
Our skilled receptionists are carefully selected, based on their positive and service-minded attitudes. They are highly trained in our quality procedures and in keeping our values “accommodating, helpful and conscious of quality”, every time that take a call. Here they are:
Our team in Næstved
Kenneth Steen
CEO
Søren Knudsen
Sales
Lina Thustrup
Sales
Ann Hyltoft
Customer Service
Karin Østerby
Customer Service
Maiken Christiansen
Finance
Maiken Bagger
Daily operator
Christina Havby Jensen
Team Leder
Lærke Lee Bosse
Receptionist
Henriette Christiansen
Receptionist
Caroline Eriksen
Receptionist
Our team in Malaga
Christina Svanholm Andrés
Daily operator
Sofie Irene Nielsen
Receptionist
Kathrine Nielsen
Receptionist
Emma Petersen
Receptionist
Nanna Nielsen
Receptionist
Kicki Steffensen
Receptionist
Marie Holm
Receptionist
Julie Hyllested
Receptionist
Rebecca Kaad
Receptionist
Vanessa Lie
Receptionist
Emma Møller Petersen
Receptionist
Line Nielsen
Receptionist
Cecilie Dalsgaard
Receptionist
Maria Snedker
Receptionist
- 2010: Kenneth founds TopCall in Næstved, and the first receptionist is recruited.
- 2012: The recruitment process gets streamlined and systematized.
- 2013: MyTopCall airs, so customers can follow what’s happening with their calls.
- 2014: Quality procedures for answering phone calls gets developed.
- 2015: TopCall Training School is introduced for every receptionist.
- 2015: New office opens in Malaga, and IT-/the telephone systems expand.
- 2016: Office in Malaga is rebuilt to accommodate more employees
- 2017: New forecast and planning systems are introduced
Number of customers
Number of employees
