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Work satisfaction, work satisfaction and work satisfaction

The magical formula behind our receptionists’ cheerful voices is, that they love their job. Simply because they every day – with the help of our sense of quality and incorporated quality procedures – get the opportunity to do their best with every single customer.

And because we go so well together, that the positive and professional atmosphere in our offices actually makes it fun to go to work. Fun to service our customers’ customers and make them happy.

It can be heard on our voices.


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  • Procedure

    We have incorporated quality procedures for, how we service our customers’ customers, and make sure that they get a fantastic experience every time.

  • TopCall Training School

    All of our receptionists participate in our specially designed training program, within our professional telephone answering and customer service.

  • Recruitment process

    We follow a streamlined recruitment process, which helps us spot the right customer service attitude, among our many applicants.

  • Workplace

    Our focus on quality and positive attitude about life makes Topcall an amazing workplace, where we love our job, and fit together nicely.

 

Top trained receptionist

Our skilled receptionists are carefully selected, based on their positive and service-minded attitudes. They are highly trained in our quality procedures and in keeping our values “accommodating, helpful and conscious of quality”, every time that take a call. Here they are:

 

Our team in Næstved


Kenneth Steen
CEO

Søren Knudsen
Sales

Lina Thustrup
Sales

Ann Hyltoft
Customer Service

Karin Østerby
Customer Service

Maiken Christiansen
Finance

Maiken Bagger
Daily operator

Christina Havby Jensen
Team Leder

Lærke Lee Bosse
Receptionist

Henriette Christiansen
Receptionist

Caroline Eriksen
Receptionist

 

Our team in Malaga


Christina Svanholm Andrés
Daily operator

Sofie Irene Nielsen
Receptionist

Kathrine Nielsen
Receptionist

Emma Petersen
Receptionist

Nanna Nielsen
Receptionist

Kicki Steffensen
Receptionist

Marie Holm
Receptionist

Julie Hyllested
Receptionist

Rebecca Kaad
Receptionist

Vanessa Lie
Receptionist

Emma Møller Petersen
Receptionist

Line Nielsen
Receptionist

Cecilie Dalsgaard
Receptionist

Maria Snedker
Receptionist

 
 
 
  • 2010: Kenneth founds TopCall in Næstved, and the first receptionist is recruited.
  • 2012: The recruitment process gets streamlined and systematized.
  • 2013: MyTopCall airs, so customers can follow what’s happening with their calls.
  • 2014: Quality procedures for answering phone calls gets developed.
  • 2015: TopCall Training School is introduced for every receptionist.
  • 2015: New office opens in Malaga, and IT-/the telephone systems expand.
  • 2016: Office in Malaga is rebuilt to accommodate more employees
  • 2017: New forecast and planning systems are introduced

Number of customers

Number of employees

More than 400 companies are already using TopCall

See more customer references here