Work satisfaction, work satisfaction and work satisfaction

The magical formula behind our receptionists’ cheerful voices is, that they love their job. Simply because they every day – with the help of our sense of quality and incorporated quality procedures – get the opportunity to do their best with every single customer.

And because we go so well together, that the positive and professional atmosphere in our offices actually makes it fun to go to work. Fun to service our customers’ customers and make them happy.

It can be heard on our voices.

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Procedures
We have incorporated quality procedures for, how we service our customers’ customers, and make sure that they get a fantastic experience every time.
TopCall Training School
All of our receptionists participate in our specially designed training program, within our professional telephone answering and customer service.
Recruitment process
We follow a streamlined recruitment process, which helps us spot the right customer service attitude, among our many applicants.
Workplace
Our focus on quality and positive attitude about life makes Topcall an amazing workplace, where we love our job, and fit together nicely.

Top trained receptionist

Our skilled receptionists are carefully selected, based on their positive and service-minded attitudes. They are highly trained in our quality procedures and in keeping our values “accommodating, helpful and conscious of quality”, every time that take a call. Here they are:

Our team in Næstved

Kenneth Steen
Director

Søren Knudsen
Sales

Lina Thustrup
Sales

Ann Hyltoft
Customer service

Karin Østerby
Customer service

Maiken Christiansen
Financial

Maiken Bagger
Manager

Christina Havby Jensen
Team leader

Mark Lee Bosse
Receptionist

Henriette Christiansen
Receptionist

Caroline Eriksen
Receptionist

Our team in Malaga

Christina Svanholm
Manager

Sofie Irene Nielsen
Receptionist

Kathrine Nielsen
Receptionist

Emma Petersen
Receptionist

Nanna Nielsen
Receptionist

Kicki Steffensen
Receptionist

Marie Holm
Receptionist

Julie hyllested
Receptionist

Rebecca Kaad
Receptionist

Vanessa Lie
Receptionist

Emma Møller Petersen
Receptionist

Line Nielsen
Receptionist

Cecilie Dalsgaard
Receptionist

Maria Snedker
Receptionist

Vilde Ellingsen
Receptionist

Josefine Rasmussen
Receptionist

2010: Kenneth founds TopCall in Næstved, and the first receptionist is hired.
2012: The recruitment process is streamlined and systematized.
2013: MyTopCall airs, so customers can follow what’s happening with their calls.
2014: Quality procedures for answering phone calls gets developed.