Easy, secure and pleasant
Cheerful voices and short response time when we take your calls. And short, clear messages when we report back to you on email or text message. That is how we work at our call center. We talk to your customers, and notify you in exactly the way you want it. Every time.
Telephone answering with message service
We take the calls you can’t answer yourself, and send you a message through mail or text. For example if you are occupied or decide not to take the call, because you are busy with a customer or a task.
Telephone answering with reconversion
We are your external reception and forward all of your calls to your employees. Exactly like your own receptionist would do it. If they don’t answer, we will of course accept a message.
This is how our cheerful telephone answering is
And thanks to our continuous training program and advanced IT-system, we can remember it all every time.
Additional choices for telephone answering
We have access to your calendar and can therefrom tell your customers, when they can expect you to call back. And in that way, secure them that you will be calling back soon.
We have access to your calendar and book appointment on your behalf, when we are taking the calls from your customers anyways. An ideal and price related attractive solution for practitioners.
Make money on our telephone answering
You get more customers
You get more customers, because nobody calls in vain. Instead of meeting an answering machine, and then calling another competitor, we listen to the customers need and agree with them for you to call back. That makes more orders, more new customers and thereby increased earnings for you.
Better customer service
You can keep 100 percent focus on the customer you are working with, even if your phone rings. Because you know that we are sitting ready to answer the call. And your customers feel well treated, because you don’t have to run for the phone, in the middle of everything.
Your efficiency increases
You get peace to work, and can call the customers back, when it fits you. Your day in general becomes more efficient, because you avoid interruptions and unnecessary disruption. And you will in many cases be able to feel that the earnings are increasing.
An added advantage of telephone answering with reconversion
By letting us man your conversions, you save the cost and effort put in to having your own telephone receptionist. You are ensured satisfied and loyal customers, who will be services well and will recommend you to others.
Yes please to telephone answering NOW
It is this easy to get started
You fill out the little formula, which you will find at the top right on this page, or you click one of the orange icons. Send the formula to us, and you will hear from within a couple of days. You can also sign up here.
Vi ringer jer op
We will call you and ask questions about your needs and yore specific requirements for the telephone answering, to be able to make sure that you will be more than pleased with our cooperation.We are happy to tell about how we take care of the phones for our other customers, so you from there on out can get good ideas, as to what you would like. If it fits you better, or we deem a more thorough talk necessary, we would like to come by and talk to you instead. We arrange exactly how you would like for us to answer your telephones, how we should receive messages and give feedback to your customers, and how you would like to receive the messages from us. Both regarding to what extent the detailing of the messages should be, and whether they should be given by mail and/or text. Simultaneously we will ask some questions about your telephone system, and arrange how many times your phone has to ring, before it goes on to us. Or if you have chosen telephone answering with reconversion, we arrange how the conversion is going to take place.
Opsætning af viderestilling
We help you arrange the reconversion of your telephones to us, or help make your telephone system ready to convert all your phone calls to us. Usually it is very easy and simple, but in a few cases, it will take a little bit more information from your telephone operator, and we will always be happy to help you with that.
Aktivering og login til MyTopCall
Now you are started, and can through MyTopCall, our free web portal, continuously monitor, how many calls we answer for you.
After 14 days, we will call you to hear how things are going, and if there is anything you would like changed in our way to receive your calls. And we evaluate if the phone rings an appropriate amount of times, before the calls passes on to us in our call center, or if anything should be changed in the way the reconversion is happening.
It only takes a reconversion of your phones to us, then you are started.
If you chose to continue after the free trial is over
When the free trial is over, we will follow up either on email or by phone, to hear if you would like to continue the cooperation. From the free trial period, we can give you an indication of what price level you are on.
Vi ringer jer op
If you chose to become a paying customer with us, we will send you a confirmation email and we are pleased that we can continue our cooperation.
Opsætning af viderestilling
If you chose not to continue, we thank you a lot and hope to see you in our call center again another time.
NB!You will never become a paying customer, unless you have said yes to it yourself. It does NOT happen automatically with us.
Experiences from our customers
Get a customer case sent if you would like to read more about how we handle the customer service for one of you many happy customers. Including how they experience the changes in their everyday.
Fill in the form below:
Professional all the way through
”After working with TopCall for several years, I got to say that their telephone service works impeccably. My client are welcomed nicely over the phone, and get a feeling that TopCalls receptionists are a part of my company. The messages I receive are clear and precise, so I am never in doubt what it is about, when I call a client back.”
Michael Friis Pedersen, lawyer
TopCalls opening hours
Monday to Friday 8 – 18 : Saturday 9 – 16 : Sunday 10 – 16