Privacy Policy

Effective date: June 19, 2020

  • Overview
  • What information do we collect about you and why?
  • How do we use your information?
  • When and how does TopCall share the information we receive?
  • How secure is the information about me?
  • Can I access and change my personal information?
  • What choices do I have?
  • Changes to this policy
  • Contact us

Overview

TopCall and its affiliates and subsidiaries (collectively "TopCall", "us", "we" or "our") value your privacy and are committed to protecting your personal information.

TopCall is a leading provider of telephone answering service. We look after phones and provide customer service for more than 400 small and medium-sized businesses across the country. Our websites include an online customer portal with associated app (My TopCall). Using our services you will be able to stay informed about our services.

In this Privacy Policy, we describe the information we collect from visitors to and users of our sites ("Sites"), our applications and our online products and services (collectively, "Services"). By visiting our websites or using any of our services, you agree that your personal information is handled as described in this policy. . If you have any questions or complaints regarding our privacy policy or practice, please contact us at mail@topcall.dk.

What information do we collect about you and why?

The information we collect from you allows you to log into our Sites; use our Services and Applications; and register for/or set up registration for you or your organization's own. We also collect information from businesses, organizations, and individuals who request information from TopCall.

Individuals and agents of individuals may provide us information directly or indirectly by registering for our Services (these individuals are referred to as "Consumers"). For example, you may enter your information in order to register for our service, or someone who has organized a team may enter your information on your behalf to register your entire team. In addition, individuals or organizations can use our Services to set up information on Consumers (those who use our Services to provide a service to Consumers are referred to as "Clients"). Relatedly, our Clients (including agents of our Clients) may provide us personal information about individuals who is registered at our costumers or who the Client wants us to contact or otherwise provide Services to on behalf of the Client.

Information we collect directly from you

You may browse our Sites without creating an online account or providing us with your information, but to use certain features, you may need to create an account or otherwise provide us with information. We collect these information from you. When you create an account with us, we may ask you to provide the following:

  • Your first and last name;
  • Your email address and your desired password;
  • Other profile data, such as contact information.
  • Payment information, such as credit card or financial account numbers (if applicable).

Log in Information for our website
Once you have signed up for our service, you may simply need to enter your gives username and password to gain access to the Site.

Log in for our Mobile Application
When you first visit any of our Applications, you may simply need to enter your gives username and password to gain access to the Site. Afterward you can choose to save your information, so you automatically login when you visit the app.

Call statistics
When using our service, we keep track on the amount of calls we receive, together with the informations we will send you afterwards. In our services you can see the callstatistics and the messages.

Information We Collect Automatically
We may use cookies, web beacons, and other automated devices to collect information, including personally identifiable information, about you when you visit our Sites and receive emails from us. Specifically, we may collect the following information about your use of our Sites via these technologies: your browser type and operating system; web pages you view; links you click; your Internet Protocol ("IP") address; your approximate geographic location; your interaction with the Sites; length of time you are logged in to our Sites; and websites visited before or after our Sites. In some of our email messages, we use a "click-through URL" linked to content on the TopCall website. When clicked on one of these URLs, they pass through a separate web browser before arriving at the landing page of our web page.

How do we use your information?

We may use the information that we gather about you for the following purposes:

  • To provide our Services to you, to communicate with you about your use of our Services and for other customer service purposes;
  • To provide our Services at the request of our Clients;
  • To improve our Sites and Services by providing personalized experiences, personalized help, and instructions.
  • To send you email, news and newsletters.

Clients should note that we may use information we receive or collect regarding Consumers (in accordance with the terms of this Policy. Notwithstanding the foregoing, in certain contexts, we collect information on behalf of our Clients subject to contractual requirements that limit our ability to use and transfer your information in ways that are more narrow than those in this Policy (e.g., the information be only used as to provide Services to the Client and/or for other purpose specified). In those limited circumstances, your information is subject to those contractual requirements and not to this Policy, subject to enforcement by the applicable Client. If your information is collected on behalf of a third party, it will be evident at the time that you provide such information. This Policy does not cover our Clients' use of your information outside of our Services. You should contact that party directly to determine if your information is subject to such limitations on uses and to ascertain how the third party will make use of your information.

When and how does TopCall share the information we receive?

Third Parties.

We may share your information, including personally identifiable information, with affiliated third parties. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your information will be subject to this Policy.

Service Providers
We may disclose the information we collect from you to third party vendors, service providers, or agents who perform functions on our behalf. For example, these providers may help us administer our Sites or process credit card payments. These third parties have agreed to maintain the confidentiality, security, and integrity. Where required by law, these companies agree to only use such information for the purposes for which they have engaged been by us unless you expressly allow them to use your information for other purposes.

Affiliate and Referral Partners
TopCall has referral relationships with third-party companies and individuals ("Referral Partners") who refer their customers to TopCall. TopCall and a Referral Partner may share certain information with respect to a customer that is referred by TopCall or a Referral Partner.

We also may share your information for the following reasons:

  • Business Transfers
    If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company. You acknowledge and agree that any successor to or acquiror of TopCall will continue to have the right to use your information in accordance with the terms of this Policy.
  • In Response to Legal Process
    We may also disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order or other legal process, such as in response to a subpoena.
  • To Protect TopCall and Others
    We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Use or this Policy.

Network Advertisers
Network advertisers are third parties that display advertisements based on your visits to our Sites and other websites you have visited. This enables us and these third parties to target advertisements to you for products and services in which you might be interested. These third-party services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you.

How secure is the information about me?

We have implemented commercially reasonable precautions, including, appropriate, password protection, encryption, and secure socket layering to protect our Sites and the information we collect from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100 security all of the time. Please keep this in mind when disclosing any of your personal information via the Internet.

You should take steps to protect against unauthorized access to your password, computer, and web-enabled devices, among other things, by signing off after using a shared computer, inserting a password on your web-enabled device, choosing a password that nobody else knows or can easily, keeping your password private, and periodically changing your password. You should never share your log-in information with others. We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity.

Can I access and change my personal information?

If your personal information changes, or if you no longer desire our service, you may correct, update, delete/remove, or ask to have it removed from a public forum or testimonial by making the change within your account settings or by contacting us via one of the methods listed in this Policy. We will respond to your request to access within 7 days. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time. Also, you may not be able to remove your personal information from archived web pages that we no longer maintain, such as your name and results from a past Event. In the event we are unable to complete your access request, we will readily you know if we are unable to do so and why. We may decline to process requests that are unreasonably repetitive, require disproportionate technical efforts, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

If your information has been shared with a third party, as described above, or collected on behalf of a Client, then that third party has received their own copy of your data. If you have been contacted by one of these third parties, or one of our Clients, and wish to correct or request they delete your information, please contact them directly.

What choices do I have?

To opt-out of products, programs or services please contact mail@topcall.dk or log into your account and update your subscription preferences. If you opt-out of receiving emails or newsletters from us, we still may send you emails about your account or any Services you have requested or received from us, or for other customer services purposes. Note that you can't unsubscribe from update communications about the Services unless you close your account.

Changes to this policy

We may change this Policy from time to time, so be sure to check back periodically. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to notify you in advance of such change, by highlighting the change on the Sites or by sending an email to you at the email address that you have registered with us. Your continued use of the Services after any changes or revisions to this Policy will indicate your agreement with the terms of the revised Policy.

Contact us

TopCall regularly reviews its practices regarding personally identifiable information and this Policy. If you have any questions, comments or concerns or, please contact us at:

TopCall ApS
Axel Torv 8
4700 Næstved
Denmark

Email: mail@topcall.dk
Phone: +45 48 22 10 00